Privacy Policy

Effective Date: 2025-12-31

SEV Technologies Pvt. Ltd. ("SEV", "we", "us", "our") is committed to protecting your privacy in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

By using SEV, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information: Name, email, phone number, date of birth, address, gender, KYC details (if required).

Account & Transaction Data: Subscription details, payments, rewards, badges earned, referrals, and redemption history.

Usage Data: Device type, IP address, app activity, log data, location information (with explicit consent).

Voluntary Submissions: Feedback, reviews, surveys, or customer support interactions.

We collect and process only such information as is necessary for providing SEV's services, in line with the principle of data minimization under the DPDP Act.

2. Lawful Basis of Processing

Consent: Explicit consent (e.g., for location tracking or marketing communications).

Legitimate Use: For subscriptions, rewards, and app functionality.

Legal Obligation: Where disclosure is required by Indian law.

You may withdraw consent at any time.

3. Cookie & Tracking Policy

To improve user experience and provide personalized services, SEV uses cookies, trackers, and similar technologies.

Essential Cookies: Necessary for login, subscriptions, and app performance.

Analytics Cookies: Help us understand app usage patterns to improve features.

Preference Cookies: Store your settings, language, and customizations.

Advertising/Marketing Cookies (if applicable): Used to deliver relevant offers and promotions.

Mobile Tracking:

SEV may use device identifiers, push notifications, and location data (only with consent). Location data may be cached temporarily for navigation or reward validation purposes.

User Control:

You can manage cookie preferences through in-app settings or your browser. You may opt out of analytics/marketing cookies at any time without affecting core services.

4. How We Use Your Information

• Manage your account and subscriptions.
• Process payments and reward redemptions.
• Personalize your experience and suggestions.
• Communicate updates, offers, and service notices.
• Monitor platform usage and improve security.
• Fulfill legal and regulatory obligations.

5. Sharing of Information

Service Providers: (e.g., payment gateways, hosting partners).

Legal Authorities: Where required by law.

Business Partners: If you explicitly consent.

Business Restructuring: (e.g., mergers/acquisitions).

6. Data Security

We use encryption, restricted access, and secure servers. In case of a breach, SEV will notify the Data Protection Board of India and affected users as per DPDP Act requirements.

7. Data Retention

We retain personal data only as long as necessary or required by law. Data no longer needed will be securely deleted or anonymized.

8. Your Rights under DPDP Act

• Access your data.
• Request corrections or deletion.
• Nominate another individual for rights in case of death/incapacity.
• File grievances with SEV's appointed officer.

9. Grievance Redressal Mechanism

Grievance Officer: [Insert Name]

Email: [Insert Grievance Email]

Response Timeline: Within 7 working days.

10. Children's Privacy

SEV is not intended for individuals under 18. If data is collected from minors, it will be erased immediately.

11. Changes to this Policy

We may update this policy from time to time. Significant changes will be notified in-app or via email. Continued use of SEV constitutes acceptance.